Comparing Amica vs. Progressive can be tough because they both have unique advantages for their policyholders. Here is customer service and factual information about each insurance company to help make your decision easier. Once you have finished this comparison of Progressive and Amica then enter your zip in for a free car insurance comparison!
Amica Insurance Still Growing After 100 Years
Amica turned 100 years old in 2007 and is the oldest automobile mutual insurance company in the United States. Adolph T. Vigneron established the “American Mutual Insurance of America” in Providence, Rhode Island known as Amica.
Amica was founded as a company owned by its policyholders. In 1908, Amica paid out its initial dividends and has continued to pay out dividends on the majority of its policies in all the years that have followed.
Today, 3,200 professionals work for Amica within 39 states across the United States. Its headquarters moved in 1994 to a bigger corporate campus close to Lincoln, Rhode Island.
Where Does Amica Provide Insurance?
Amica provides insurance in every state within the United States, excluding Hawaii. Some of its products include:
- Marine insurance
- Homeowners insurance
- Personal umbrella liability
- Life insurance
- Annuities
- Specialty health insurance
Amica’s Award Winning Customer Service
J. D. Power & Associates have been researching quality and satisfaction from millions of customers worldwide since 1968. Their studies review insurance companies and other major industries.
In 2009, they conducted a “2009 National Homeowners Insurance Study” and a second similar study for automobile insurance.
The study used a scale from 1 to 5 with 1 being below the rest and 5 being among the best. Here are Amica’s results that are shown in order as “Homeowners, Auto”.
- Pricing – 5, 5
- Billing, payment – 5, 5
- Contacting insured – 5, 5
- Policies offered – 5, 5
- Customer overall experience – 5, 5
Amica has maintained the “highest customer satisfaction” for “National Auto Insurers” for 8 years straight. It also has been awarded the “highest customer satisfaction” rating in the “National Homeowners Insurers” for 10 continuous years.
Progressive’s Massive Growth
Progressive Insurance was formed by Joe Lewis and Jack Green in 1937. It is based within the suburb of Cleveland that is a section of Mayfield Village, Ohio.
Progressive employs 28,000 professionals in over 450 offices across the United States. In 1994, it exceeded $2 billion in premiums and made $14.6 billion in revenue by 2009.
Progressive’s Unique Services
Progressive was the first insurance company to provide these special services:
- A drive-in service to submit claims.
- Payments made on an installment basis instead of the industry standard of annual payments.
- A 24/7 “immediate response” service that provides in-person claim service right after a claim is reported.
- Premium comparisons between as much as 3 competitors by phone and on Progressive’s website.
- Management of every aspect of the processing that’s required for claims and repairs.
Progressive’s Customer Satisfaction
J. D. Power & Associates 2009 auto and home study also included Progressive. The rating used the same 1 to 5 scale. Here are Progressive’s results displayed in order as “Homeowners, Auto”.
- Pricing – 3, 3
- Billing, payment – 3, 3
- Contacting insured – 3, 3
- Policies offered – 3, 3
- Customer overall experience – 3, 3
Should You Buy Car Insurance from Progressive or Amica?
Well, before you rush to make a snap decision between Amica and Progressive make sure that you have done your research. There are many different car insurance companies besides just Amica and Progressive. Enter your zip to start comparing quotes from many different providers now!
