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Massachusetts Bay Insurance Company Review

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Here's what you should know...
  • Massachusetts Bay Insurance Company has been in operation since 1976
  • The company also goes by the Hanover Insurance Company and offers fire, marine and casualty insurance
  • Additional coverage such as Personal Injury Protection and services such as roadside assistance and transportation expense are available to customers

This Massachusetts Bay car insurance review will give you information on the history and present offerings of this auto insurer. Massachusetts Bay Insurance Company also does business as Hanover Insurance Company, which is a private insurance company that offers fire, marine, and casualty insurance.

Established in Worcester, Massachusetts in 1956, Hanover Insurance operates out of a single location with more than 1,000 employees. In addition to Massachusetts Bay, other companies related to Hanover Insurance are Hanover Lloyd’s Insurance Company, Allmerica Funds, The Hanover Insurance Group, Inc., and the Citizens Insurance Company of Ohio.

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As well as providing car insurance, companies that are affiliated with Hanover Insurance Company offer various insurance options and financial services. Some services they offer include national auto insurance, specialty auto insurance, general insurance, exotic pet insurance, and contractors’ insurance services.

Hanover Insurance offers Connections Auto Insurance coverage, which is customizable based on the client’s needs. One can choose from a variety of liability limit options as well as comprehensive and collision options. Other coverage that can be purchased includes roadside assistance, transportation expense, medical payments, and Personal Injury Protection.

Exclusive Endorsement Options

Woman in yellow top driving

Through Massachusetts Bay, there are certain optional endorsements that are only available in Massachusetts. These include Connections DriveSmart with accident forgiveness and pet injury protection and Connections DriveSmart Advantage which adds new car replacement to the DriveSmart plan. It also offers savings on your deductible.

Loan/Lease Gap can be purchased with a Massachusetts Bay endorsement to offer you financial protection on your new vehicle while it is under lease or still being financed. The Additional Customized Equipment (ACE) plan is available if you add electronics or other custom items to your car.

As a complete insurance solution, Hanover Insurance and Massachusetts Bay is a property and casualty insurance company. They offer a Total Household Rewards program that provides single loss deductible, guaranteed insurance renewal, mortgage extra expense, child car seat replacement, and fire extinguisher recharge or replacement. The Total Household Rewards program is available for car insurance clients in Massachusetts.


AM Best gave the company an A, though the company is not accredited by the Better Business Bureau.

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