Massachusetts Bay Car Insurance Review [2024]

Massachusetts Bay car insurance was founded in Hanover, MA, in 1976. The company also goes by Hanover Insurance and has an A financial rating from AM Best.

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Benjamin Carr

Former State Farm Insurance Agent

Benjamin Carr worked as a licensed insurance agent at State Farm and Tennant Special Risk. He sold various lines of coverage and informed his clients about their life, health, property/casualty insurance needs. Assessing risks and helping people find the best coverage to suit their needs is a passion of his. He appreciates that insurance was designed to protect people, particularly during times...

Former State Farm Insurance Agent

Michael Vereecke

Commercial Lines Coverage Specialist

Michael Vereecke is the president of Customers First Insurance Group. He has been a licensed insurance agent for over 13 years. He also carries a Commercial Lines Coverage Specialist (CLCS) Designation, providing him the expertise to spot holes in businesses’ coverage. Since 2009, he has worked with many insurance providers, giving him unique insight into the insurance market, differences in ...

Commercial Lines Coverage Specialist

UPDATED: May 5, 2024

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Company Details
Address: 440 Lincoln Street
City: Worcester
State: MA
ZIP Code: 01653-0002
Phone Number: 508-853-7200
Year Founded: 1976
AM Best Rating: A (Excellent)

Here's what you should know...
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  • Massachusetts Bay Insurance Company has been in operation since 1976
  • The company also goes by the Hanover Insurance Company and offers fire, marine and casualty insurance
  • Additional coverage such as Personal Injury Protection and services such as roadside assistance and transportation expense are available to customers

This Massachusetts Bay car insurance review will give you information on the history and present offerings of this auto insurer. Massachusetts Bay Insurance Company also does business as Hanover Insurance Company, which is a private insurance company that offers fire, marine, and casualty insurance.

Established in Worcester, Massachusetts in 1956, Hanover Insurance operates out of a single location with more than 1,000 employees. In addition to Massachusetts Bay, other companies related to Hanover Insurance are Hanover Lloyd’s Insurance Company, Allmerica Funds, The Hanover Insurance Group, Inc., and the Citizens Insurance Company of Ohio. (For more information, read our “Lloyds Car Insurance Review“).

Are you looking for auto insurance in Massachusetts? Let us help you shop! Just enter your ZIP in our free search tool above, answer some questions and receive the cheapest auto insurance rates near you. Comparing insurance plans can lead you to find an excellent match in terms of an insurance office, not to mention put you on reasonable ground financially.

Massachusetts Bay Offerings

As well as providing car insurance, companies that are affiliated with Hanover Insurance Company offer various insurance options and financial services. Some services they offer include national auto insurance, specialty auto insurance, general insurance, exotic pet insurance, and contractors’ insurance services.

Hanover Insurance offers Connections Auto Insurance coverage, which is customizable based on the client’s needs. One can choose from a variety of liability limit options as well as comprehensive and collision options. Other coverage that can be purchased includes roadside assistance, transportation expense, medical payments, and Personal Injury Protection.

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Exclusive Endorsement Options

Through Massachusetts Bay, there are certain optional endorsements that are only available in Massachusetts. These include Connections DriveSmart with accident forgiveness and pet injury protection and Connections DriveSmart Advantage which adds new car replacement to the DriveSmart plan. It also offers savings on your deductible.

Loan/Lease Gap can be purchased with a Massachusetts Bay endorsement to offer you financial protection on your new vehicle while it is under lease or still being financed. The Additional Customized Equipment (ACE) plan is available if you add electronics or other custom items to your car.

As a complete insurance solution, Hanover Insurance and Massachusetts Bay is a property and casualty insurance company. They offer a Total Household Rewards program that provides single loss deductible, guaranteed insurance renewal, mortgage extra expense, child car seat replacement, and fire extinguisher recharge or replacement. The Total Household Rewards program is available for car insurance clients in Massachusetts.

Ratings

AM Best gave the company an A, though the company is not accredited by the Better Business Bureau.

Find Massachusetts Bay Car Insurance Today

Shopping online is the best way to get the best deal on car insurance. You’ll save time and money by using a free car insurance quote tool like ours. Whether you’re already under a policy or looking to buy your first, just enter your MA zip code below and gain access to the latest car insurance rates! Who knows? You might be missing out on some incredible offers!

Frequently Asked Questions

What is Massachusetts Bay car insurance?

Massachusetts Bay car insurance, also known as Hanover Insurance, is an auto insurance company founded in Hanover, MA, in 1976. It offers car insurance coverage and has an A financial rating from AM Best.

What types of insurance does Massachusetts Bay offer?

Massachusetts Bay, affiliated with Hanover Insurance Company, provides various insurance options, including national auto insurance, specialty auto insurance, general insurance, exotic pet insurance, and contractors’ insurance services.

What are the exclusive endorsement options available with Massachusetts Bay?

Massachusetts Bay offers exclusive endorsement options such as Connections DriveSmart with accident forgiveness and pet injury protection, Connections DriveSmart Advantage with new car replacement, and loan/lease gap coverage for new vehicles. It also provides Additional Customized Equipment (ACE) coverage for electronics or custom items added to a car.

What is the Total Household Rewards program offered by Massachusetts Bay?

The Total Household Rewards program is a comprehensive insurance solution provided by Hanover Insurance and Massachusetts Bay. It includes benefits like single loss deductible, guaranteed insurance renewal, mortgage extra expense, child car seat replacement, and fire extinguisher recharge or replacement. This program is available for car insurance clients in Massachusetts.

What are the ratings and reviews for Massachusetts Bay car insurance?

Massachusetts Bay has an A rating from AM Best. However, it is not accredited by the Better Business Bureau. Customer reviews vary, with some expressing positive experiences with the company, while others have mixed opinions.

Reviews
for Massachusetts Homeland Insurance Company

3.86 (13 reviews)
5
December 30, 2018

rgracy1978

Great compa y

Excellent company with great customer service. Always helpful and friendly. Has the best package offers.
5
December 8, 2017

Notinterestedfo

Easy to work with

The company is great. Easy to work with and my agent is fantastic with any questions I may have. Never an issue
3
April 20, 2017

mrt101506

They were meh

They were ok, not great, not bad but they did have great prices. When I went to review they went up in price so I didn't renew.
2.5
January 11, 2017

Bretfuppiz

Think they went down under?

When I was living in MASS., these guys were my primary auto motive insurers-- that being said, the quality was alright, price wasn't bad and the coverage was average. I have no clue why they stopped responding to all my calls, renewing my service and deleted their email though. Perhaps they were liquidated? If that's the case they issued literally no warning to me. One day I was just dropped and it was almost like they fell off the face of the ea...
When I was living in MASS., these guys were my primary auto motive insurers-- that being said, the quality was alright, price wasn't bad and the coverage was average. I have no clue why they stopped responding to all my calls, renewing my service and deleted their email though. Perhaps they were liquidated? If that's the case they issued literally no warning to me. One day I was just dropped and it was almost like they fell off the face of the earth. It's like an episode of twilight zone- but while I DID have them they were pretty mediocre so I didn't miss out on much by switching. 
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