The General Car Insurance Review [2022]

The General car insurance specializes in covering high-risk drivers across the US. The General has faced numerous allegations and complaints from its customers.

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A former insurance producer, Laura understands that education is key when it comes to buying insurance. She has happily dedicated many hours to helping her clients understand how the insurance marketplace works so they can find the best car, home, and life insurance products for their needs.

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Written by Laura Berry
Former Insurance Agent Laura Berry

Joel Ohman is the CEO of a private equity backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He has an MBA from the University of South Florida. Jo...

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Reviewed by Joel Ohman
Founder & CFP® Joel Ohman

UPDATED: Jun 22, 2022

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Company Details
Address: 2636 Elm Hill Pike, Suite 510
City: Nashville
State: TN
ZIP Code: 37214
Phone Number: 844-328-0306
Year Founded: 1992

Here's what you need to know...

  • The General insurance company online provides car insurance policies
  • The General specializes in providing coverage for high-risk drivers
  • The General offers insurance services to drivers all over the U.S.

To read a review of The General Auto Insurance Company, read the article below!

Starting in 1992, the insurance company has gained a strong reputation within the industry and has become known for very affordable rates on car insurance.

Be sure to enter your ZIP code at the top of this page for a FREE car insurance comparison!

Reviewing The General

The General Insurance Company is a subsidiary of PCG Holdings Corp, which has been in the insurance business for approximately 40 years.

This company provides affordable coverage for most people who apply as it is dedicated to serving people who have a less-than-perfect driving record.

Customers who have credit score issues or bad credit history, moving violations or who have been involved in an accident are welcome to apply for coverage with this insurer.

Another feature that customers who choose The General can take advantage of is that the company offers low down payments. The General also offers a convenient monthly payment plan to those with an auto policy as well.

This company prides itself in providing insurance coverage at lower rates than its competition, even for customers who are considered to be high-risk drivers.

Furthermore, their auto insurance discounts are available for several situations including the following:

  • Choosing certain payment plans
  • Being an experienced driver
  •  Multiple-policy discounts for multiple cars

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The General Advantages

  • An online portal that allows the company to offer online and answer inquiries instantly
  • Personal information is not required when requesting an online quote via the company website
  • An Online quote can be processed in minutes
  • Offers a 3-step online portal application process for clients involving a request for quotation, buying of the policy, and printing of proof of insurance
  • Policies can be tailored to fit the needs of the vehicle owner
  • Well-trained insurance agency that can answer all sorts of questions from prospective clients
  • Affordable coverage options that provide total coverage to car owners
  • Accepts minimal down payments to help defray monthly insurance policy costs
  • Attained remarkable stability through years of experience in the industry

The General Disadvantages

Most of the disadvantages listed within The General Car Insurance complaints are made by people who have bought the company’s insurance products.

A number of existing clients claim that the company failed to deliver its promised services on time.

There are even allegations that the company did not honor service agreements and vehicle damage estimates. Some plan holders accuse the company of padding hidden damages when making estimates.

The General Insurance complaints also include failure of the company agents to return client phone calls, unfriendly customer service representatives, and very few car insurance products to choose from.

The company has denied or downplayed the allegations, saying that these are all coming from competitors in the market.

There are numerous complaints about The General Insurance Company on sites like RipOff Report and Consumer Affairs.

Keep in mind that anyone can leave a review of The General on the Internet. Some of the information might be dramatized or maybe a consumer is in the wrong, and they simply want to take it out on their insurance provider.

Should you buy The General car insurance?

To make the best choice in auto insurance coverage, you should compare several insurance companies before finally signing up with one.

If you do pick The General, make sure you look thoroughly over The General Automobile Insurance Services Inc Reviews.

Compare car insurance quotes from companies like The General and many others by entering your ZIP code below!

Reviews
for The General Auto Insurance

3.58 (823 reviews)
5
February 16, 2022

Glarison

Great company I'm riding with shack

Great customer service. Very helpful they explained everything in detail and had the best rate I would recommend them to anyone
5
December 30, 2021

HWalla

Quick and thorough

I did the entire process online and received my quote within minutes. The company was quick to respond and provided me with my policy documents immediately
5
October 8, 2021

Kasarah90

Quick and affordable would recommend

My car broke down on my way to work and I had just purchased another car but did not have insurance, tags, or taxes paid yet. The car the broke down was unfixable so while waiting on a tow truck I called the General to get a quote for the other car. The process was simple and I didn't have to wait to speak to a representative. I gave all the required information and had a reasonable quote from the representative in less than 20 minutes. I made th...
My car broke down on my way to work and I had just purchased another car but did not have insurance, tags, or taxes paid yet. The car the broke down was unfixable so while waiting on a tow truck I called the General to get a quote for the other car. The process was simple and I didn't have to wait to speak to a representative. I gave all the required information and had a reasonable quote from the representative in less than 20 minutes. I made the payment over the phone and bam the car was insured before the tow truck arrived. the quote was cheaper than I thought and the monthly payments were reasonable. When I turned down roadside assistance and life insurance the representative was not pushy. I would 100% recommend The General car insurance.
5
March 17, 2021

mcgowanjr60_henry_yahoo_com

The Lion of the Jungle

I’m just gonna be honest I don’t think there is a better company out there that can completely understand what you need and offer you simply a caring agent and just what need and nothing more except a perfect price to match only the General
5
February 26, 2021

Bentot

Lower monthly rate

This is the only insurance company can lower my monthly premium compare to all insurance company. Like others general easy to deal with.
4
January 8, 2021

bwaryasz2012

You get what you buy!

This was a relatively easy purchase to make, I would really give them 4.8 stars however the review platform wouldn't let me do that so I was forced to go slightly lesser. Let's talk about the why? The big issue, I have multiple cars that I wanted to list on the policy and quote and it only accepted and applied for one of the vehicles. When I logged into the app it linked to my old policy only telling me that it couldn't link my new policy, whic...
This was a relatively easy purchase to make, I would really give them 4.8 stars however the review platform wouldn't let me do that so I was forced to go slightly lesser. Let's talk about the why? The big issue, I have multiple cars that I wanted to list on the policy and quote and it only accepted and applied for one of the vehicles. When I logged into the app it linked to my old policy only telling me that it couldn't link my new policy, which meant having to call in and have the entire profile reset and redoing the process all again. Mind you my insurance was still good. (loss of 1/5 star) Then when my app was fully set up and ready to go again I can't add the other vehicle to the policy as a means of simplifying the bill. When I attempted to contact the company the virtual assistant wouldn't transfer me to a real agent and didn't have the ability to understand my request. (loss of 1/5 star)
5
January 7, 2021

goog39826_

Thank you for great service!

I am very pleased with my Geico premium. Out of ALL the 12 quotes I received Geico was by far the best. I searched for several days and I could not find any better rate then Geico.. What I think is even better is that it was all done without talking to anyone on the phone. Thank you Geico
5
December 24, 2020

VictorX1

Love It, but expensive

I love their insurance services but it is a little bit expensive, the insurance service really helped me when I had a car accident earlier this year
5
December 22, 2020

DevilDick91_

Cheapest price

The premium and the monthly payments are very cheap, the cheapest I could find for state minimum insurance. And there is easy access to your account and ID cards on the app.
4
December 9, 2020

naabnnn

Niceee

The general is a very good company. The sales agents are very friendly and answers all your question.
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