Where to Find Car Insurance Company Reviews [2024]

Car insurance company reviews can cover various topics, including customer service, policy options, and discounts. Always compare quotes to find the best coverage.

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Brandon Frady

Licensed Insurance Agent

Brandon Frady has been a licensed insurance agent and insurance office manager since 2018. He has experience in ventures from retail to finance, working positions from cashier to management, but it wasn’t until Brandon started working in the insurance industry that he truly felt at home in his career. In his day-to-day interactions, he aims to live out his business philosophy in how he treats hi...

Licensed Insurance Agent

Joel Ohman

Certified Financial Planner

Joel Ohman is the CEO of a private equity backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He has an MBA from the University of South Florida. Joel...

Certified Financial Planner

UPDATED: Nov 8, 2023

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.

Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Here's what you need to know...

  • It is important to enroll with a reputable car insurance company that will be reliable when needed
  • The best way to determine if the car insurance company has a good reputation is to ask friends and family
  • The age, make, the model of the car determines the level and amount of insurance that will provide the best protection

Looking for car insurance involves more than just comparing quotes for coverage.

Most people want to save money, but paying for car insurance to a company that is not very reputable will result in more time and aggravation than may be worth a few dollar savings.

Enter your zip code and we will help you in your search for affordable car insurance by sending you multiple car insurance quotes for free.

Reviewing Car Insurance Companies

There are many companies that promise low rates for car insurance. All a person who wants to compare car insurance quotes has to be is to put in their zip code, a few other statistics on the car being insured and the location where the person lives and they can get many quotes within minutes.

While some quotes come from companies that have instant name recognition, other companies quoting the car insurance rates may not be familiar. That does not mean that they are not good reliable companies, it may only mean that they do not advertise as widely as others.

When researching a reputable company that insures cars, there are some important variables to consider.

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The best way to determine if the car insurance company has a good reputation is to ask friends and family.

Some companies have a very good reputation for providing quick, timely responses and are very customer-focused when accidents occur.

People who have used an insurance company for accidents are the best ones to rate the ease in handling claims and getting issues resolved.

Response and Repair

When a person needs help they want a quick response time and guaranteed repairs.

A car insurance company should get the car towed quickly, write an estimate for the repairs that is fair, and offer rental car service so the customer can get back in action as quickly as possible.

Customer Service

No one likes to wait to hear from their car insurance company when an accident happens. The insurer should be in constant contact with the customer keeping them informed about every step of the claims submission and repair process.

When calling customer service, representatives should be helpful and able to provide information in a pleasant, reassuring manner.

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Policy Discounts

A car insurance company should provide discounts for safe drivers or drivers with other special needs.

Many insurers have first accident forgiveness programs where insurance rates are not increased the first time an accident occurs, offer free towing services, multiple insurance option discounts and 24-hour service.

These discounts will save the customer time and hassle when only one company needs to be called for car, home or other recreational vehicle discounts.

Contacting the Insurer

When a person has an accident the last thing they want to have to worry about is calling different numbers, being on hold for a long time, or not being able to get the right person to handle the claim. They want to be able to call one number that will coordinate all services required during the stressful time.

The selected car insurer should provide one number or one contact person to handle all claims and questions.

Car insurers operate through independent agencies provide the ease of access of having to call the person who issued the policy to handle the claims processing.

Many non-agency car insurers have one 800 number that quickly puts the customer in touch with an individual that also handles the total claims process.

Policy Plans

Not all insurance options fit all people. The age, make, the model of the car determines the level and amount of insurance that will provide the best protection and coverage in accidents.

Each state also has minimum coverage requirements for car insurance.

A person could have multiple cars and they all could need different levels of coverage. The car insurance company should be able to provide multiple lines of coverage policies that will fit the needs of multiple cars.

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Billing and Payment

Many car insurance policies renew every six months. Some people like the benefit paying monthly for their car insurance so they can better balance their budget.

Others may prefer to pay the entire premium once a year or pay quarterly or bi-annually. A car insurance company should provide flexible payment terms without charging too much to the customer for not paying the premium all at once.

Options for Quotes

While some people like the convenience of only having to go online to obtain car insurance, some people want to talk to a live person to get questions answered and get a feel for customer service.

Car insurance companies should have the option of either handling the total transaction online or publishing an 800 number so the person can get in contact with the company by telephone.

It is recommended that more than one insurance company is contacted to compare not only quotes but general customer service, and contacting the company’s customer service department is a good place to start.

Reporting Claims

People are stressed when they have to report an accident and the insurer should provide options to report an accident online, to a local insurance agent, or by telephone. The company should also have 24 hours, 7 days a week reporting capabilities.

It is always a good idea to contact a few car insurance companies and ask about how responsive their claims reportingand turn-around times are from the beginning of the process to the end.

Many customer-focused car insurers will provide a list of recommended service and repair companies and will send insurance adjuster agents to the customer to determine damage to the car.

There are several research companies that review car insurance companies and rate them on all the important variables. Comparison shopping will get the best auto insurance company as well as the best price for insurance.

Enter your zip code below now to compare car insurance quotes for free!

Frequently Asked Questions

Where can I find car insurance company reviews?

Car insurance company reviews can be found on various platforms, including websites that specialize in insurance reviews, consumer review websites, and social media platforms. Additionally, you can ask for recommendations and experiences from friends and family who have dealt with car insurance companies.

What factors should I consider when reviewing a car insurance company?

When reviewing a car insurance company, consider the following factors:

  • Reputation: Look for feedback from customers regarding the company’s responsiveness, claims handling, and customer service.
  • Response and Repair: Evaluate how quickly the company responds to accidents, arranges towing services, and provides estimates for repairs.
  • Customer Service: Assess the helpfulness and efficiency of the company’s customer service representatives.
  • Policy Discounts: Check if the company offers discounts for safe driving, multiple policies, or other special needs.
  • Contacting the Insurer: Determine if the company provides a single point of contact for claims and inquiries.
  • Policy Plans: Ensure that the company offers policies that meet your specific coverage needs and comply with state requirements.
  • Billing and Payment: Look for flexible payment options that suit your budget and preferences.
  • Options for Quotes: Determine if the company provides online quotes or if you can speak to a representative for personalized assistance.
  • Reporting Claims: Evaluate the options available for reporting accidents, including online, phone, or through a local agent.

How can I compare car insurance companies?

To compare car insurance companies, you can:

  • Obtain quotes from multiple companies: Use online comparison tools or contact insurers directly to gather quotes.
  • Consider coverage options: Review the coverage options, policy limits, and deductibles offered by each company.
  • Assess customer reviews and ratings: Read reviews and ratings from customers to understand their experiences with each company.
  • Evaluate discounts and benefits: Compare the discounts, benefits, and additional services provided by different insurers.
  • Check financial strength and stability: Research the financial strength and stability of each company by referring to independent rating agencies.

Are there websites that provide car insurance company reviews and comparisons?

Yes, there are several websites dedicated to providing car insurance company reviews and comparisons. These websites allow you to read customer reviews, compare quotes, and evaluate the reputation and offerings of different insurers. Some popular websites include CarInsuranceComparison.com, NerdWallet, and Insure.com.

How important is it to compare car insurance companies before making a decision?

Comparing car insurance companies is crucial as it allows you to find the best coverage and service for your needs. By comparing companies, you can identify potential cost savings, assess the quality of customer service, and determine if a company aligns with your specific requirements. It’s recommended to compare multiple companies to make an informed decision.

for Carthage Mutual Insurance Company

3.96 (7 reviews)
February 8, 2018



January 5, 2018


Pretty good

The company is honest and has great service. Just make sure the prices are fair and that insurance agents aren't cutting corners.
April 17, 2017



Always have your back and just do the right stuff. such love. Jim is great customer service!!! Its so nice to finally find someone that is nice. So many other companies just lie. Its the worst. These guys arent though. SO so helpful
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