Review of American Mercury Car Insurance (2020)
American Mercury car insurance is offered in eight states. Mercury car insurance only allows predetermined repair shops to fix vehicles they insure.
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UPDATED: May 26, 2020
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- American Mercury Insurance offers auto insurance in eight U.S. states
- The company does not allow customers to purchase coverage online
- Most of the company’s positive online reviews mention low premiums
Currently, American Mercury Insurance offers both private and commercial auto insurance in 8 states: Arizona, California, Florida, Georgia, Illinois, Michigan, Nevada, and New York.
It is a smaller insurance company and offers very competitive rates.
The American Mercury website is very user friendly, and you are able to get an online quote.
However, you must go through a personal American Mercury Auto Insurance agent to purchase coverage.
Though, it does allow you to report a 24-hour claim service.
What American Mercury Insurance Offers
Mercury Auto insurance still utilizes agents, but it allows it customers to pay bills online and review their policy.
American Mercury Auto also has about a 60 percent positive feedback rating online. Most of the positive reviews focus on low rates.
The negative customer reviews, however, focus on their customer service, claims department, and claims payment.
When it comes to claims, Mercury Auto Insurance has predetermined auto repair shops.
This is supposed to improve and speed up the claims process after an accident. But not allowing the customers to choose their own repair shops seems like a way to control cost rather than improve customer satisfaction
Overall American Mercury Insurance is not a bad company. They offer affordable rates to their customers, though the varied customer service and claims reviews are a bit worrisome.