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Insurance companies have staff available for their clients’ emergencies all the time. Most are available by phone, and some now allow you to contact them online or with an app on your smartphone.
Know the Rules
Some insurance companies do not have their offices open on Saturdays (see the table below for exceptions), except for:
- Claims processing and reporting
- Online quotations
- Roadside assistance
When seeking quotations for renewals, check with the insurance company to ascertain their availability during off hours for consultation, policy changes, and incidents.
Some agents will meet with you during unscheduled office hours to discuss your insurance needs. When comparing quotes on car insurance, consider several quotes:
- Licensing within your state (by examining the state insurance website)
- Complaint ratios (by going to the NAIC)
- Rating information with regard to finances (through A.M.Best or Standard and Poor’s)
Ask your agent and insurance company about accessibility for questions on Saturdays as well as in the event of a claim.
Remember to read your quotations carefully, compare them, and ask questions. Price is important, but it is also important to acquire the service and coverage you need.