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|State Farm Insurance Overview||Stats|
|Current Executives||CEO - Michael L. Tipsord|
CFO - Jon Charney
|Number of Employees||58,000+; about 19,000 independent agents|
|Current Assets||$160 million (USD) per year|
|Headquarters Address||1 State Farm Plaza, Bloomington, IL, 61710|
|Phone Number||1 (800) 782-8332|
|Loss Ratio (2017)||72%|
|Best For||Insurance, Investing, Banking|
Like a good neighbor, State Farm is there. But what if that neighbor plays loud music, lets his pot-bellied pig Petunia trample your petunias, and fetches Amazon deliveries in his barely-there speedo? Will they still be a good neighbor?
The same goes for State Farm. How good are they? Do they settle claims quickly? Do they answer the telephone when you need to speak to someone? In this guide, we’re going to find out exactly how friendly State Farm is and provide you with everything you need to know, including company history, ratings, coverage options, and more.
Want to start comparison shopping today? You can take advantage of our FREE online tool to start comparing rates in your area.
Let’s get started.
State Farm’s Financial Ratings
State Farm says they are a good neighbor, but let’s see what multiple independent agencies have to say about them and whether it’s the right company for your car insurance needs. Comparing the pros and cons is an important factor in determining which auto insurance company is best for you.
|Better Business Bureau||A+ (Milwaukee, WI)|
|Moody’s||Aa1 (State Farm Life)|
|NAIC Complaint |
|J.D. Power||4/5 (Overall Satisfaction)|
– AM Best
An AM Best rating measures the financial stability of a company, with A++ being the highest rating possible. Since State Farm has an A++ rating, it means the company has a stable financial future and a superior ability to meet its ongoing financial obligations.
– Better Business Bureau
This rating looks at multiple aspects of a business, although the most critical element is the company’s complaint history. A complaint history shows how satisfied customers are with the service they receive.
Since A+ is the highest rating the BBB gives, the Better Business Bureau views State Farm B- as better than most, but needs improvement.
Moody’s rating looks at how well a company can pay off its debts (its creditworthiness). State Farm’s Aa1 rating falls into the P-2 category, which signifies that the entity’s obligations are of “high quality, and subject to very low credit risk.”
S&P’s ratings range from an AAA to its highest, to a D at its lowest. State Farm has earned an AA, which represents “a strong capacity to meet financial commitments.”
– NAIC Complaint Index
|Complaint Index |
(better or worse
than National Index)
|National Complaint Index||0.78||1.2||1.16|
The National Association of Insurance Commissioners (NAIC) measures the number of complaints a company receives. The company’s complaint ratio is 0.57 and below the national average of 1.16. One thing to consider is that your experience may be better or worse than these ratings based on your insurance needs.
– J.D. Power
Another essential rating to look at when searching for an insurance company is customer satisfaction levels. J.D. Power rate companies solely on customer satisfaction levels. State Farm received a score of 829 in providing a satisfying purchase experience, ranking it in the top 10 among auto insurers.
The chart below show’s rankings for State Farm from across different areas of the United States.
(out of 1,000)
|J.D. Power Circle Ranking|
|California||824||Better than most|
|New England||844||Better than most|
|New York||845||Better than most|
|North Central||841||Better than most|
|Southeast||853||Better than most|
|Southwest||831||Among the best|
The numbers reveal that State Farm’s Customer Satisfaction Index Ratings range from 820 to 853 points out of 1,000.
Satisfaction rates vary by state but customers in the Southwest region (Arizona, Colorado, Nevada, New Mexico, and Utah), rated State Farm the highest Power Circle Rating distinction — “Among the Best.”
– Consumer Reports
Consumer Reports is an independent nonprofit company that utilizes customer insight to help inform purchase decisions. The company received a Consumer Reports reader score of 89 out of 100.
Our table below shows how well State Farm performed in several categories:
|Reader Score||89 out of 100|
|Ease of reaching an agent||Excellent|
|Simplicity of the process||Very good|
|Promptness of response - very good||Very good|
|Damage amount||Very good|
|Timely payment||Very good|
|Freedom to select repair shop||Very good|
|Being kept informed of claim status||Excellent|
Clearly, State Farm excels in customer satisfaction and simplicity of the claims process.
State Farm Company History
State Farm’s history began in 1922 in Bloomington, Indiana and increased over time. The video below tells the story of how State Farm partnered with the United States Postal Service to handle its ever-increasing correspondence between consumers and the company.
But many factors make up a company, including how it treats its customer, how it works within the community, and whether it is financially viable enough to weather volatile economic situations.
Why should you care about the history of State Farm? Because looking at a company’s history gives you essential data about how successful the company is and what its future is like.
Up next, we are going to dig into everything from State Farm market share to its awards and accolades.
State Farm’s market share dipped from 2016 to 2018, but it’s still several percentage points ahead of its closest competitor, Geico (at 13.41 percent).
– State Farm’s Position for the Future
Here’s what we know:
- Several organizations not only continue to affirm State Farm’s financial health, but they also continue to place a great deal of confidence in its abilities to meet its financial obligations.
- Customers appear to be satisfied with State Farm’s overall experience, even though some regions rated the company as “About Average” in J.D. Power’s study.
- Although Geico continues to make gains in its market share, it still has a long way before it catches up to, or overtakes, State Farm as the largest insurance provider in the United States.
- Finally, State Farm’s many commitments to the community are evidence that the company is not planning on leaving the US any time soon.
– State Farm’s Online Presence
State Farm has several options if you want to access information or get in touch with someone about your car insurance policy.
- Online — You can find quotes and more online at the State Farm website.
- Agents — You can talk to agents by texting, calling, or emailing.
- Apps — State Farm offers a mobile app, through which you can access your policy information and contact agents.
– State Farm’s Commercials
Car insurance companies do whatever it takes to grab your attention through humor, what-if scenarios, and emotional bonding. State Farm is no exception.
Cue Aaron Rodgers:
The what-if scenario:
State Farm continues to lead the way among the insurance giants, so their advertising philosophy seems to be working.
– State Farm in the Community
Community service shows a company cares, and State Farm has involved itself in several programs to give back to the community. State Farm is challenging itself to do 100 Acts of Good before its 100th anniversary in 2022.
This video explains more:
Beyond the 100 Acts of Good program, state Farm says its community involvement generally falls into one of the following categories:
- Auto and home safety programs and activities
- Disaster preparedness and recovery programs and services
- Education, economic empowerment and community development projects, programs and services
The video below shows another way to become involved in your local community:
State Farm encourages its employees to get involved in their community, and the simplest way is to start.
– State Farm’s Employees
Let’s take a look at what employees think of State Farm. This will give us insight into the company’s values and employee satisfaction levels.
Here are Glassdoor’s ratings:
- the average employee review for State Farm is three out of five
- State Farm employee reviews helped the company earn an impressive distinction — being named to Glassdoor’s “Best Places to Work Employees’ Choice” list in 2011, ranking 38th.
Folks at Payscale.com say:
- Employees have given the company an average rating of 3.3 out of 5 in Overall Satisfaction
- Employees gave State Farm the highest marks in Manager Relationships (4/5), followed by Manager Communication (3.8/5), and Learning and Development (3.6/5)
As with most large companies, it appears State Farm employees have had their fair share of both positive and negative experiences. Your interactions with the company may be better or worse.
Let’s move on to see what awards State Farm has won for being the largest insurance company in the country.
Recent awards include:
- 2019 Top 100 Most Military Friendly Employer
- 2019 National Recognition for Equality
- 2019 Top Companies for Executive Women
- 2019 Most Admired Company by Fortune Magazine
– Cheap Car Insurance Rates
We partnered with Quadrant Data to bring you this information. Here are two things to keep in mind.
- Many variables can affect what you pay. Your rate will differ from what is listed below
- State Farm has discounts and options that may help offset the cost
– State Farm Availability and Rates by State
State Farm is available in every state. Their rates vary, sometimes below and sometimes above average, and can be further affected by factors like driving record and credit history.
|State||Annual Premium||Higher/Lower |
than State Average
than State Average
|District of Columbia||$4,074.05||-$365.20||-8.23%|
The most expensive state to carry State Farm as your insurance provider is Michigan, followed by New Jersey, where rates are thousands above average.
Here’s a look at State Farm compared to nine other top companies on a state-by-state basis.
|State||Average by State||Allstate||American Family||Farmers||GEICO||Liberty Mutual||Nationwide||Progressive||State Farm||Travelers||USAA|
|Alaska||$3,421.51||$3,145.31||$4,153.07||Data Not Available||$2,879.96||$5,295.55||Data Not Available||$3,062.85||$2,228.12||Data Not Available||$2,454.21|
|Alabama||$3,566.96||$3,311.52||Data Not Available||$4,185.80||$2,866.60||$4,005.48||$2,662.66||$4,450.52||$4,798.15||$3,697.80||$2,124.09|
|Arkansas||$4,124.98||$5,150.03||Data Not Available||$4,257.87||$3,484.63||Data Not Available||$3,861.79||$5,312.09||$2,789.03||$5,973.33||$2,171.06|
|Arizona||$3,770.97||$4,904.10||Data Not Available||$5,000.08||$2,264.71||Data Not Available||$3,496.08||$3,577.50||$4,756.25||$3,084.74||$3,084.29|
|California||$3,688.93||$4,532.96||Data Not Available||$4,998.78||$2,885.65||$3,034.42||$4,653.19||$2,849.67||$4,202.28||$3,349.54||$2,693.87|
|Colorado||$3,876.39||$5,537.17||$3,733.02||$5,290.24||$3,091.69||$2,797.74||$3,739.47||$4,231.92||$3,270.77||Data Not Available||$3,338.87|
|Connecticut||$4,618.92||$5,831.60||Data Not Available||Data Not Available||$3,073.66||$7,282.87||$3,672.34||$4,920.35||$2,976.24||$6,004.29||$3,190.00|
|District of Columbia||$4,439.24||$6,468.92||Data Not Available||Data Not Available||$3,692.81||Data Not Available||$4,848.98||$4,970.26||$4,074.05||Data Not Available||$2,580.44|
|Delaware||$5,986.32||$6,316.06||Data Not Available||Data Not Available||$3,727.29||$18,360.02||$4,330.21||$4,181.83||$4,466.85||$4,182.36||$2,325.98|
|Florida||$4,680.46||$7,440.46||Data Not Available||Data Not Available||$3,783.63||$5,368.15||$4,339.60||$5,583.30||$3,397.67||Data Not Available||$2,850.41|
|Georgia||$4,966.83||$4,210.70||Data Not Available||Data Not Available||$2,977.20||$10,053.44||$6,484.90||$4,499.22||$3,384.88||Data Not Available||$3,157.46|
|Hawaii||$2,555.64||$2,173.49||Data Not Available||$4,763.82||$3,358.86||$3,189.55||$2,551.83||$2,177.93||$1,040.28||Data Not Available||$1,189.35|
|Idaho||$2,979.09||$4,088.76||$3,728.79||$3,168.28||$2,770.68||$2,301.51||$3,032.19||Data Not Available||$1,867.96||$3,226.29||$1,877.61|
|Indiana||$3,414.97||$3,978.81||$3,679.68||$3,437.55||$2,261.07||$5,781.35||Data Not Available||$3,898.00||$2,408.94||$3,393.75||$1,630.86|
|Kentucky||$5,195.40||$7,143.92||Data Not Available||Data Not Available||$4,633.59||$5,930.97||$5,503.23||$5,547.63||$3,354.32||$6,551.68||$2,897.89|
|Louisiana||$5,711.34||$5,998.79||Data Not Available||Data Not Available||$6,154.60||Data Not Available||Data Not Available||$7,471.10||$4,579.12||Data Not Available||$4,353.12|
|Maine||$2,953.28||$3,675.59||Data Not Available||$2,770.15||$2,823.05||$4,331.39||Data Not Available||$3,643.59||$2,198.68||$2,252.97||$1,930.79|
|Maryland||$4,582.70||$5,233.17||Data Not Available||Data Not Available||$3,832.63||$9,297.55||$2,915.69||$4,094.86||$3,960.87||Data Not Available||$2,744.14|
|Massachusetts||$2,678.85||$2,708.53||Data Not Available||Data Not Available||$1,510.17||$4,339.35||Data Not Available||$3,835.11||$1,361.86||$3,537.94||$1,458.99|
|Michigan||$10,498.64||$22,902.59||Data Not Available||$8,503.60||$6,430.11||$20,000.04||$6,327.38||$5,364.55||$12,565.52||$8,773.97||$3,620.00|
|Minnesota||$4,403.25||$4,532.01||$3,521.29||$3,137.45||$3,498.54||$13,563.61||$2,926.49||Data Not Available||$2,066.99||Data Not Available||$2,861.60|
|Missouri||$3,328.93||$4,096.15||$3,286.90||$4,312.19||$2,885.33||$4,518.67||$2,265.35||$3,419.14||$2,692.91||Data Not Available||$2,525.78|
|Mississippi||$3,664.57||$4,942.11||Data Not Available||Data Not Available||$4,087.21||$4,455.94||$2,756.53||$4,308.85||$2,980.48||$3,729.32||$2,056.13|
|Montana||$3,220.84||$4,672.10||Data Not Available||$3,907.55||$3,602.35||$1,326.11||$3,478.26||$4,330.76||$2,417.74||Data Not Available||$2,031.89|
|North Carolina||$3,393.11||$7,190.43||Data Not Available||Data Not Available||$2,936.69||$2,182.71||$2,848.03||$2,382.61||$3,078.65||$3,132.66||Data Not Available|
|North Dakota||$4,165.84||$4,669.31||$3,812.40||$3,092.49||$2,668.24||$12,852.83||$2,560.35||$3,623.06||$2,560.53||Data Not Available||$2,006.80|
|Nebraska||$3,283.68||$3,198.83||$2,215.13||$3,997.29||$3,837.49||$6,241.52||$2,603.94||$3,758.01||$2,438.71||Data Not Available||$2,330.78|
|New Hampshire||$3,151.77||$2,725.01||Data Not Available||Data Not Available||$1,615.02||$8,444.41||$2,491.10||$2,694.45||$2,185.46||Data Not Available||$1,906.96|
|New Jersey||$5,515.21||$5,713.58||Data Not Available||$7,617.00||$2,754.94||$6,766.62||Data Not Available||$3,972.72||$7,527.16||$4,254.49||Data Not Available|
|New Mexico||$3,463.64||$4,200.65||Data Not Available||$4,315.53||$4,458.30||Data Not Available||$3,514.38||$3,119.18||$2,340.66||Data Not Available||$2,296.77|
|New York||$4,289.88||$4,740.97||Data Not Available||Data Not Available||$2,428.24||$6,540.73||$4,012.93||$3,771.15||$4,484.58||$4,578.79||$3,761.69|
|Oklahoma||$4,142.33||$3,718.62||Data Not Available||$4,142.40||$3,437.34||$6,874.62||Data Not Available||$4,832.35||$2,816.80||Data Not Available||$3,174.15|
|Pennsylvania||$4,034.50||$3,984.12||Data Not Available||Data Not Available||$2,605.22||$6,055.20||$2,800.37||$4,451.00||$2,744.23||$7,842.47||$1,793.37|
|Rhode Island||$5,003.36||$4,959.45||Data Not Available||Data Not Available||$5,602.63||$6,184.12||$4,409.63||$5,231.09||$2,406.51||$6,909.45||$4,323.98|
|South Carolina||$3,781.14||$3,903.43||Data Not Available||$4,691.85||$3,178.01||Data Not Available||$3,625.49||$4,573.08||$3,071.34||Data Not Available||$3,424.77|
|South Dakota||$3,982.27||$4,723.72||$4,047.47||$3,768.80||$2,940.29||$7,515.99||$2,737.66||$3,752.81||$2,306.23||Data Not Available||Data Not Available|
|Tennessee||$3,660.89||$4,828.85||Data Not Available||$3,430.07||$3,283.42||$6,206.69||$3,424.96||$3,656.91||$2,639.30||$2,738.52||$2,739.28|
|Texas||$4,043.28||$5,485.44||$4,848.72||Data Not Available||$3,263.28||Data Not Available||$3,867.55||$4,664.69||$2,879.94||Data Not Available||$2,487.89|
|Utah||$3,611.89||$3,566.42||$3,698.77||$3,907.99||$2,965.57||$4,327.76||$2,986.57||$3,830.10||$4,645.83||Data Not Available||$2,491.10|
|Virginia||$2,357.87||$3,386.80||Data Not Available||Data Not Available||$2,061.53||Data Not Available||$2,073.00||$2,498.58||$2,268.95||Data Not Available||$1,858.38|
|Vermont||$3,234.13||$3,190.38||Data Not Available||Data Not Available||$2,195.71||$3,621.08||$2,128.21||$5,217.14||$4,382.84||Data Not Available||$1,903.55|
|Washington||$3,059.32||$3,540.52||$3,713.02||$2,962.00||$2,568.65||$3,994.73||$2,129.84||$3,209.52||$2,499.78||Data Not Available||$2,262.16|
|West Virginia||$2,595.36||$3,820.68||Data Not Available||Data Not Available||$2,120.80||$2,924.39||Data Not Available||Data Not Available||$2,126.32||Data Not Available||$1,984.62|
|Wisconsin||$3,606.06||$4,854.41||$1,513.27||$3,777.49||$3,926.20||$6,758.85||$5,224.99||$3,128.91||$2,387.53||Data Not Available||$2,975.74|
|Wyoming||$3,200.08||$4,373.93||Data Not Available||$3,069.35||$3,496.56||$1,989.36||$3,187.20||$4,401.17||$2,303.55||Data Not Available||$2,779.53|
On average, State Farm is in second place when it comes to cost, trailing USAA by less than $250. Geico follows closely behind with rates averaging only $340 more than State Farm.
– Average State Farm Male vs. Female Car Insurance Rates
Here’s how State Farm’s annual rates based on demographics compare to other top insurance carriers in the country. These averages are national, so where you live could affect your rates.
|Marital Status, Gender,|
|Married 35-year old female||$2,081.72|
|Married 35-year old male||$2,081.72|
|Married 60-year old female||$1,873.89|
|Married 60-year old male||$1,873.89|
|Single 17-year old female||$5,953.88|
|Single 17-year old male||$7,324.34|
|Single 25-year old female||$2,335.96|
|Single 25-year old male||$2,554.56|
As with most other insurance companies, single, male teens pay more for car insurance than any other group.
– Average State Farm Rates by Make and Model
What vehicle you drive can also have an impact on your car insurance. Below, we show you what you can expect to pay for five specific models from State Farm and its competitors.
|Make and Model||USAA||GEICO||State Farm||American Family||Nationwide||Progressive||Farmers||Travelers||Allstate||Liberty Mutual||Grand Total|
|2015 Ford F-150|
Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6
|2015 Honda Civic Sedan|
LX with 2.0L 4cyl and CVT
|2015 Toyota RAV4|
|2018 Ford F-150|
Lariat SuperCab with 2WD 6.5 foot bed and 2.7L V6
|2018 Honda Civic Sedan|
LX with 2.0L 4cyl and CVT
|2018 Toyota RAV4|
Good news if you drive a 2015 Honda Civic Sedan, because of the vehicles listed, it has the cheapest rates.
– Average State Farm Commute Rates
If you drive more than 12,000 miles a year, you may also see your car insurance rates start to rise.
|Company||10 miles commute / 6,000 annual mileage||25 miles commute / 12,000 annual mileage|
State Farm customers can expect to pay the third-highest rates when it comes to their commute. Other factors, such as living in a rural or urban area, could also contribute to the cost of your insurance.
– Average State Farm Coverage Level Rates
You might think that having the lowest minimum coverage in your state is the best way to ensure you and your family are protected. But that’s not necessarily the case, because sometimes the difference in low to high coverage is less than you think.
Check out the table below to see the differences in coverage.
With State Farm, the difference between low and high coverage is only $400. So, if you are considering upgrading to provide more coverage for your family, the cost is roughly $33 monthly.
– Average State Farm Credit History Rates
Besides not being able to secure a car loan or a mortgage, poor credit can also have an impact on how much you pay for car insurance. The table below reflects what you’ll pay for car insurance if you have good, fair, or poor credit. Of course, these are estimates, and your rates may be different based on your situation.
The average credit score in the U.S. is 675. If your credit score is lower than this, you may face increased rates on car insurance. In some states, poor credit can raise your rates by thousands of dollars. On average, with State Farm, poor credit can raise your rates by $2,700.
– Average State Farm Driving Record Rates
If you get a speeding ticket, have an accident, or get a DUI, your rates with State Farm will increase in most states. The table below shows rates with these three violations compared to the rate for a clean record.
|Company||Clean record||With 1 speeding violation||With 1 accident||With 1 DUI|
One accident with State Farm can raise your rates over $1,100.
State Farm offers the same coverage as all of the other companies do and in some cases, at a competitive rate. Let’s take a look at standard insurance terms and go into detail about what they mean.
State Farm talks a lot about bundling:
– Types of Coverages Offered
We know, it can be confusing, so that’s why we’ve compiled a list of common coverages with a brief explanation. Different coverage types fall into four basic categories:
– When you are at fault:
Liability coverage covers the physical damages you inflict upon another vehicle and the bodily injuries sustained by all individuals in the other car.
– When you are not at fault:
Uninsured and Underinsured Motorist Coverage covers your expenses if the at-fault driver has little or no liability coverage.
– Vehicle Protection:
- Collision Coverage – covers vehicle repairs or replacement after an accident
- Comprehensive Coverage – includes what most would consider “out of our control” such as storm damage, hitting an animal, and more
- Emergency Road Service – covers standard roadside services like tire changes, jump starts, and lockout services
- Rental Reimbursement Coverage – includes a rental car while yours is getting repaired
- Mechanical Breakdown Coverage – covers parts and systems failure of your vehicle that is not caused by normal wear and tear or improper maintenance
– Personal Protection:
- Medical Payments Coverage – covers medical and funeral expenses of those in your vehicle
- Personal Injury Protection – covers costs incurred from injuries to yourself and lost wages no matter who is at fault
- Umbrella Policy – covers just about anything else you could be held liable for, but most commonly used if a lawsuit is filed against you
State Farms’s extensive list of auto insurance coverages means you can tailor a car insurance plan to meet your needs.
– Additional Car Insurance Options
Depending on where you live, some of the above may be optional coverages. State Farm also has a good selection of additional coverage, including the most popular options
- Towing and Roadside Assistance
- Rental Reimbursement
- New Car Replacement
- Classic and collector car coverage
To add onto these standard options, State Farm goes a step further an offers a couple of specialty options:
- Rideshare Coverage: coverage for anyone working for a ridesharing service (such as Lyft or Uber)
- Loan/Lease Payoff Coverage: coverage that helps you pay off the loan/lease of your vehicle if it were to be totaled during a wreck
– Area of Operation
State Farm is available in all of the 50 states in the United States.
State Farm is also available in Washington, D.C.
Wherever you live in the United States, you can elect to choose State Farm as your insurance provider.
– Discounts Offered
State Farm has many discounts and affordability options available to its consumers. Depending on the discount, you could save up to 50 percent.
|Distant Student||speak with your agent to learn more|
|Good Credit||speak with your agent to learn more|
|Married||speak with your agent to learn more|
|Military||speak with your agent to learn more|
These discounts aren’t available everywhere, so be sure to ask your agent about what options you qualify for based on your situation.
– Factors That Affect Your Rate
According to State Farm, these seven factors determine auto insurance premiums:
- Your policy and deductibles
- The vehicle model you drive
- How often you drive, and how far is your commute
- Your geographic location
- Your driving record
- Your credit history
- Your age, sex, and marital status
These factors are common among all insurance providers, but new laws and regulations are being passed, which have changed some of the ways which companies can determine your rates.
This video from California explains more:
Other states like Michigan have passed new laws, so be sure and check with your provider if you think you’re paying too much for your car insurance.
– Getting the Best Rate with State Farm
The easiest way to ensure you are getting the best rate with State Farm is to speak to an agent about what your insurance needs are and how much you can afford to spend. Some factors, such as where you live and your past driving record, are beyond your control, but be sure and ask about any of the discounts mentioned above.
– State Farm’s Programs
Wondering about ways to save on auto insurance, consider one of State Farm’s insurance programs:
Another excellent way to save money on car insurance with State Farm is their State Farm Steer Clear® Safe Driver Discount for young drivers. Both of these programs can save you hundreds, perhaps even thousands on you your car insurance premiums.
Canceling Your Policy
Over time, there may be occasions when you may need to cancel or adjust your insurance policy with State Farm. Here are four examples which may apply to you:
- Selling a car and not replacing it
- Storing a classic or antique vehicle
- A teen is heading to college and will no longer be driving the vehicle
- A vehicle has been paid off and no longer requires comprehensive cover
– How to Cancel (Step-by-Step Guide)
State Farm allows you to cancel your policy by phone, by mail or fax, and in person.
– By Phone:
- You’ll typically need to have the following: policy number, name, date of birth, and Social Security number. If you’re canceling because you’ve sold your car, you’ll likely need proof of your vehicle’s plate forfeiture or bill of sale.
- Cancellations by phone are typically valid immediately, or you can schedule it for a date in the future.
- Many states require you to inform the DMV when you cancel or change your auto insurance. Check your state’s guidelines.
- If you’re switching providers, you may need to provide new provider’s name, policy number, and effective date.
– By Mail or Fax
By mail or fax. Write a letter that includes:
- Your name, address, and phone number.
- Your State Farm policy number and the date and time you want your policy to end.
- If you’re switching providers, your new insurer’s name, policy number, and policy start date.
- If you’ve sold your vehicle, proof of plate forfeiture or your bill of sale.
Sign, date, and mail your letter at least two weeks before your intended cancellation date to:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
Or fax: 888-633-0405 or 905-750-5002.
Bring the following:
- Your name, address, and phone number.
- Your State Farm policy number and the date and time you want your policy to end.
- If you’re switching providers, your new insurer’s name, policy number, and policy start date.
- If you’ve sold your vehicle, proof of plate forfeiture or your bill of sale.
– When can I cancel?
You can your insurance policy with State Farm at any time, make sure you have new coverage on your vehicle before your current plan expires.
How to Make a Claim
Uh, oh. You’ve been in an accident and need to file a claim. How does that work?
– Ease of Making a Claim
Claims can be filed with State Farm:
- By calling 800-SF-CLAIM (800-732-5246) (available 24/7)
- By contacting your agent.
- With the mobile app
Here’s out to file online:
When you make a claim, you’ll need the following:
- Date and time of the incident
- Vehicles involved
- Description of the incident
- Description of damages
- Location of incident
Now, that we’ve shown you how to file a claim, let’s look at how State Farm pays out claims to its customers. Loss ratios can give us some insight into the answer to that question.
– Premiums Written
The information below comes from NAIC and shows the premiums written by State Farm compared to its competitors over four years.
– Loss Ratio
Now, let’s talk about State Farm’s loss ratio.
State Farm’s direct premiums have gone up, and its loss ratio has gone down — both good signs for the company.
|Year||Direct Premiums Written||Loss Ratio|
How to Get a Quote Online
Ready to get a quote? Up next, like a good neighbor, we’re going to show you how to get a quote online in simple, easy to follow steps.
Step #1 — Ask About State Farm
Who is State Farm, exactly? You may have seen one of their commercials or had them suggested by a family member or friend. If you asked someone about car insurance companies in the US, State Farm would probably be in the top three. As it turns out, they’re actually the largest auto insurance provider in America.
But what does that mean for you? You may think it makes them extremely trustworthy, or you might be skeptical that they’ll be too commercialized and lack the personalized attention and care you can get from a small, local provider.
Some online research is the best way to get a feel for State Farm before you request a quote.
Check out their About Us page. You can read their story and learn how they rose from humble beginnings in 1922 to dominate the market after almost a century in business.
You can read news from State Farm and learn what their latest developments are, and, uniquely, read about their community involvements to learn how they try their best to live “like a good neighbor.”
You can also check out their auto insurance policies and learn about how they handle coverage. If you like what you see, it’s time to request a quote.
Step #2 — Enter Your Zip Code
Head over to State Farm’s website and enter your zip code. This is the first step toward getting connected with your local State Farm office.
Auto insurance will be selected by default, but if you’re interested in bundling or an umbrella policy, you can request separate quotes by repeating the process and choosing from the variety of other insurance policies offered through State Farm like life, homeowners, and small business insurance.
Talking to an agent from your nearest agency (who you’ll be connected with early-on in the quote process) will help you learn whether or not State Farm is a good fit for more than just your auto insurance coverage.
Step #3 — Enter Your Information
State Farm asks your first and last names, date of birth and home address. Enter the information in the boxes provided and click “Next” to proceed.
Step #5 — Get Your Car Info Ready
You’ll need to add information about your car’s make and model. Doing so will help State Farm present you with the best variety of coverage options based off your state’s requirements and your car’s value; insuring two or more cars can qualify you for a multi-car discount with State Farm that can help you save up to 20 percent on your policy.
Step #6 — Determine Your Car’s Make and Model
The type of car you drive impacts how much you’ll pay for car insurance; if you don’t know the exact model of your car, you can select “Don’t see your body style?” and State Farm will either offer alternative options or put you in touch with an agent who can help you get the most accurate figure.
You could, alternatively, enter your car’s Vehicle Identification Number (VIN). This 17-character code is a unique identifier of your vehicle. The easiest way to find your VIN number is to check the driver’s side of your vehicle where the dashboard meets the windshield.
If you don’t see it there, open the driver’s side door and look for a sticker on the inside of the door frame.
Step #7 — Save Your Progress
Saving your progress by entering your email address will allow you to stop and gather any information you’re missing or just come back later.
Step #8 — Add Drivers
Once you’ve input all of your household’s vehicles, you’ll be asked to provide information about the drivers of each car. If it’s just yourself, that’s fine! Make sure the names and date of birth displayed are correct, then enter your driver’s license number or social security number to proceed.
Word of Advice: Although State Farm is a secure site, it’s better to keep your SSN to yourself unless you’re buying a policy. Since you can enter your driver’s license number instead, we recommend going with that alternative.
Step #9 — Get Help if You Need It
On the left-hand side of the screen, during any time, you can access help by requesting a call from an agent, calling State Farm directly or reading through FAQs. Remember that you can save your progress at any point and return to it when you’re ready. It takes time to find quality coverage, and it pays to research.
Step #10 — Get Your Personalized Quotes
By entering your contact information, you’ll get an up-to-date State Farm quote that you can compare with quotes from other companies.
Finally, you’ll be provided with a set of customizable quotes, each representing varying levels of coverage.
– What you’ll need to apply
We’ve compiled the documents you’ll need to get a quote:
|Information Required||Document Types|
|Vehicle Information||Year, Make, Model, Body style or VIN |
Name of registered owner
Prior insurance carrier and expiration date
Date of purchase
|Driver Information||Driver name(s) and date of birth|
Driver's license number(s) and state of issue
|Driving History||Ticket and accident history|
License suspension information
Design of Website and App
While other insurance company websites and apps may be difficult to navigate, State Farm’s is relatively simple and easy to use. On the website, it is easy to find whatever information you’re searching for. Just click from any of the categories on the drop-down menu and go.
– Mobile App
State Farm has a Mobile app designed to help manage your accounts, get roadside assistance, file a claim, and more.
The app can be found in the Apple App Store, Google Play, or by texting MOBILE to 78836 to get a link.
– Customer Ratings
In looking at customer ratings for the app, we quickly discovered they were overwhelmingly positive — averaging 4.8 out of 5 stars in Apple’s App Store, and 4 out of 5 stars in Google Play. Many customers praised its options, ease of use, and convenience.
However, that doesn’t mean the app isn’t without criticism. In reviewing the comments, we found some common complaints included incompatibility with software updates, the inability to set reminders for bills, and some difficulty navigating multiple policies.
– What You Can Do on the State Farm App
– How easily can you manage your account using just the app?
You can also manage your account:
As with most technological advances, ease of use will depend on the user and their technical prowess. We encourage you to explore State Farm’s website and mobile app to see which works best for you.
Pros and Cons
Now that we have covered everything you need to know about State Farm, let’s check out the biggest takeaways in terms of pros and cons.
|Has the third-lowest average premium among the top 10 providers||Rates can be pricey depending on where you live|
|Consistently strong financial standing and solid rankings||Could stand to offer more discounts, like federal employees, green vehicles, and occupational|
|Policies are available in all 50 states||Received an "about average" Power Circle Ranking in 5 out of 11 regions|
|Customers have a variety of online options and an easy-to-use app||Limited add-ons are available|
State Farm is available in every state, so if you move, you can remain with the company. However, your rates can change based on your new location. State Farm is also missing typical discounts such as the federal employee discount and green vehicle-discount which other top competitors offer.
The Bottom Line
We’ve shown you everything you need to know about State Farm, so you can decide for yourself whether they are a good neighbor or not.
But don’t focus too much on being neighborly that you end up paying too much for your car insurance. One thing to consider is that everyone’s needs are different, and rates can vary significantly based on individual factors.
As thorough as this guide is, we still strongly suggest that you shop around with your personal details and specific vehicle information before you choose an auto insurance provider.
Get quotes today to find out how much you could save on car insurance. Get started by simply entering your zip code in our free comparison tool.
State Farm Car Insurance FAQs
– Can I get copies of my State Farm ID card online?
Yes. You can view, print, and email a new insurance card, or request a mailed ID card through the State Farm website. You can also pull up your ID through the mobile app.
– Can I make payments to State Farm online?
Yes, you can make payments through the State Farm website, and you can even pay using a phone number, policy number, payment plan account number, or key code.
– Does State Farm coverage include windshield repair?
You’ll need to check your policy to verify whether you’re covered for repairs. That being said, State Farm covers both windshield repairs and replacements, depending on the extent of the damage. Your deductible may apply. Click here to learn more.
– How much liability car insurance should I get with State Farm?
The minimum amount of liability coverage you’re legally required to have varies by state. You may also decide to purchase liability coverage beyond your state’s minimum requirements. The State Farm agent who handles your policy will be able to advise you on your state’s minimum requirements.
– Does State Farm cover flooding?
If your car floods, it would be covered under comprehensive coverage.
– Does State Farm offer accident forgiveness?
Yes, but there are stipulations. Accident forgiveness at State Farm only applies to customers who have been accident-free at State Farm for nine years.
State Farm’s mobile app allows you to pull up your insurance ID card on your phone. You should also keep a printed version in case of technical difficulties, such as your phone dying the minute a police officer pulls you over.
–Will Drive Safe and Save penalize me for bad driving?
Since the app records driving habits, some people worry that bad driving will hike up their rates. While bad driving may result in you not getting a discount one month, the app only subtracts from your costs, and it doesn’t add on.
– Do I have to register at statefarm.com to use the app?
You can use the State Farm app without registering on statefarm.com. Features available without registering include:
- Get a Quote
- Find an Agent
- Roadside Assistance
- ATM Locator
– I am a current auto insurance customer. Why can’t I get a quote for another auto policy online?
Current State Farm auto policyholders may do the following to get a quote:
- Log into your account.
- Choose your current auto policy.
- Click Quote/Replace a Vehicle.
The request will be forwarded to your agent for processing.
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