Allstate has more than 37,000 employees serving its 17 million insurance policyholders; Farmers provides approximately 15 million policyholders with insurance, and those individuals are served by about 20,000 employees.
Selecting between these two leading competitive insurance firms becomes a lot easier when you have factual information to make a fair comparison.
Read on to discover which company you prefer, and then enter your zip code to compare car insurance quotes from multiple companies!
Allstate Insurance Keeps Growing Over Seven Decades
Allstate’s headquarters are in Northbrook, Illinois, and has been selling insurance since 1931 as a part of Sears, Roebuck and Company. Today, Allstate runs 15 companies around the United States and in Canada. Its products include:
- Homeowners insurance
- Automobile insurance
- Condominium insurance
- Renters’ insurance
- Life insurance
- Long-term care insurance
- Estate planning products
- Mutual fund investments
Allstate also has an accident-free discount option if there are no “moving violations” within the previous three years.
How Does Allstate Rank In Customer Service?
Several studies have been done on Allstate’s quality of customer service.
A J.D. Power insurance report in 2008 classified Allstate as a strictly average insurance provider. Allstate’s pricing rated below average, but the policies it offered and their payment and billing system were shown to be above average.
Their average rating was determined on a scale of 1 to 5, with 1 as poor and 5 as among the best.
- Prices – 2/5
- Insurer contact – 3/5
- Customer general experience – 3/5
- Payment and billing – 4/5
- Policies offered – 4/5
A.M. Best ranked Allstate as a superior A+ provider.
Farmers Insurance Group of Companies: 80 Years To Prosperity
In 1928, Farmers Insurance was started by two rural residents of Los Angeles, California. It was initially called the Farmers Automobile Inter-Insurance Exchange. It is still based in Los Angeles, although Farmers has a parent company called Zurich Financial Services in Sweden.
Today, Farmers Insurance provides insurance products in 41 states within the U.S. Some of the options include:
- Auto insurance
- Collectible auto insurance
- Whole life insurance
- Homeowners insurance
- Renter insurance
- Motorcycle insurance
- Boat insurance
- Commercial real estate insurance
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Farmers Customer Service Rating
Farmers Insurance has shown below average to average ratings in recent studies. According to Consumer reports Farmers insurance has one of the worst companies to pay on its claims. It was described as being “tight-fisted” by Consumer Reports as well.
A customer satisfaction study performed by J.D. Powers & Associates in 2008 showed Farmer’s ratings as the following:
- General experience – 3 out of 5
- Prices – 2 out of 5
- Insurer contact – 3 out of 5
- Payment and billing – 2 out of 5
- Policies offered – 3 out of 5
Out of a total score of 13 with a potential of 20, Farmers customer satisfaction ratings were average to below average compared to other insurance companies.
Farmers or Allstate?
Should you buy car insurance from Farmers or Allstate? Well, no one company is the best for everyone, so why not shop them all?