National General Car Insurance Review [2020]

GMAC car insurance changed its name in 2013 to National General insurance. They have an A- financial strength rating from A.M. Best.

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Zaneta Wood, Ed.S. has over 15 years of experience in research and technical writing bringing a keen understanding of data analysis and information synthesis to reach a wide variety of audiences. She studied adult education and instructional technology at Appalachian State University as well as technical and professional communication at East Carolina University. Zaneta has prepared technical p...

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Joel Ohman is the CEO of a private equity backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He has an MBA from the University of South Florida. Jo...

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Reviewed by Joel Ohman
Founder & CFP®

UPDATED: Sep 4, 2020

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Company Details
Address: 5630 University Parkway
City: Winston-Salem
State: NC
ZIP Code: 27105
Phone Number: 888-293-5108
Year Founded: 1920
AM Best Rating: A- u (Excellent)
Company Rating 0 (0 reviews)

Here's what you need to know...

  • GMAC is now National General Insurance
  • They offer some great perks for their clients as part of their SmartService program
  • They went through a rough period of time but are back on their feet

GMAC Car Insurance is unique in the sense that it is the only auto insurance plan offered by a car manufacturer.

Founded in 1939 and formerly known as Motors Insurance Corporation, GMAC Auto Insurance is one of the biggest property and casualty insurance providers in the United States.

In July 2013, GMAC changed its name to National General.

Throughout the years, the company has become popular because of its auto industry background as well as its knowledge of the needs of automobile owners all across the country. A few years ago, the company announced the sale of its other insurance divisions. Officers of GMAC Insurance claimed that the company would start to concentrate on providing only auto insurance services.

Allstate announced that it will acquire National General Insurance in a $4 billion deal in July of 2020.

Continue reading through this National General car insurance review, and then use our free tool for comparing the best car insurance companies to get free car insurance quotes online.

Why Choose National General Car Insurance?

The availability of SmartServices is what sets apart National General from its competitors. It is not surprising that a lot of people are attracted to the company’s car insurance plans because of the convenience that this service program provides. SmartServices offer the following:

  • SmartAssist – An optional towing membership that is available to all plan holders nationwide.
  • SmartInspect – A program geared toward ensuring that a plan holder’s vehicle is in tiptop shape after undergoing repairs.
  • SmartValet – A service in which the company not only picks up the plan holder’s damaged vehicle but also provides for a rental car after the plan holder makes a claim. After your car has been repaired, the company will deliver it to you and take back the rented vehicle.
  • SmartReplacement – A service where National General will replace your car in case of a total wreck or loss. What’s more, the company will also go the extra mile to help you easily find a new vehicle of your choice.

Aside from the SmartServices, the benefits you will get from the National General auto insurance company also include:

  • National General Insurance claims one-day service
  • Guaranteed claims service satisfaction
  • Emergency expense allowance in case the plan holder has been stranded
  • Flexible car insurance payment options so clients will not find it difficult to budget their car insurance expenses

Many National General branches have an excellent rating with the Better Business Bureau.

It’s worth noting that National General health insurance is no longer available as the company focuses on auto insurance.

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What Makes Clients Think Twice about National General?

At first glance, National General Insurance seems flawless. With the many perks and guaranteed claims satisfaction, there is nothing more that a client can ask for from an auto insurance provider.

But even if National General can be considered as a reliable car insurance provider, it is far from perfect.

For one, some clients are complaining about the company’s slow claims processing. True, plan holders can get $250 if they were not 100 percent satisfied with their claims processing. But the time that can be wasted because of slow processing cannot be taken lightly. There may also be a National General Insurance cancellation fee.

National General used to consistently receive A-minus status from the rating agency AM Best, was downgraded to triple B in 2009 because of the uncertainties surrounding the car and insurance industry.

After regrouping, changing their name and getting on solid footing again, their rating has been reestablished as A-.

The Cost of National General Car Insurance

To know for sure how much you need to pay for National General auto coverage, it is important that you compare car insurance quotes online.

Just like with all the other insurance providers, the rate of a car insurance plan varies due to several factors, which include the client’s driving history and credit rating.

However, if you decide to transfer from one car to National General, you will be given a discount of $382 per year. Before you buy a product or sign up for auto coverage, it is important that you spend some time comparing different auto insurance services and quotes offered by different providers.

You will need to call the National General car insurance phone number at 1-800-325-1088 for more information on rates.

You need to familiarize yourself not only with the benefits but also the drawbacks of the car insurance company and policy that you plan to get.

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