Hillstar Car Insurance Review [2020]

Hillstar car insurance has a B customer service rating, but does not offer quotes online. Our free tool lets you compare car insurance quotes online by entering your ZIP code.

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Zaneta Wood, Ed.S. has over 15 years of experience in research and technical writing bringing a keen understanding of data analysis and information synthesis to reach a wide variety of audiences. She studied adult education and instructional technology at Appalachian State University as well as technical and professional communication at East Carolina University. Zaneta has prepared technical p...

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Joel Ohman is the CEO of a private equity backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He has an MBA from the University of South Florida. Jo...

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Reviewed by Joel Ohman
Founder & CFP®

UPDATED: Jan 29, 2021

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Company Details
Address: 5615 High Point Dr, Ste 750
City: Irving
State: TX
ZIP Code: 75038
Phone Number: (972) 536-9100
Year Founded: 1992
AM Best Rating: A- (Excellent)
Company Rating 0 (0 reviews)

Here's what you need to know...

  • Hillstar Insurance has very limited information available.
  • They do not offer the option of completing an online quote.
  • They have a B rating with the Better Bussiness Bureau mainly because of lack of information.

This Hillstar Car Insurance review finds an insurance company with limited information available online. After reviewing Hillstar Auto Insurance through the Better Business Bureau I found that they also had difficult reviewing Hillstar.

To find and compare car insurance rates online for yourself from many top auto insurance companies just enter your zip above!

The BBB gave Hillstar a “B” rating. They have had one negative complaint on the company, no positive reports. The Better Business Bureau stated that they were not able to get Hillstar history after two requests.

This makes reviewing Hillstar Car Insurance extremely difficult.

Hill Star Car Insurance Website Review

Like many car insurance company websites, the Hillstar Car Insurance website is easy to navigate with cheesy pictures of happy agents waiting to give you a quote. So what could be the problem?

Hillstar Car Insurance does not let you do an online quote.

Instead, they have a link like “Hillstar Advantages” which gives your typical sales pitches. This unnecessary use of web space could otherwise be used for something more important like product details, or the opportunity to run an online quote.

Located on the right side of the Hillstar car insurance web page is what they call the “knowledge center” search box. This is another inadequate tool that gives pointless news stories about insurance.

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Hill Star Car Insurance Product Review

Reading under the Hillstar Auto Insurance “what’s new” link, I discovered a few product incentives for customers. One is called the Easy Street program.

Hillstar Auto Insurance decided instead of giving cash back they would give discounts on products offered at Staples, Sprint, Dell, Gateway, and Office Depot.

My opinion of this program is not very high and I am assuming that this is not enough to draw customers to Hillstar Auto Insurance.

Unless a Hillstar Auto insurance customer was interested in purchasing a product from one of these companies, they would find the discount incentive about as useful as the web page itself.

Another way Hillstar Auto Insurance website is lacking is under their products link. Here, Hillstar Auto Insurance gives more typical sales pitches with no real information to back their claims up.

Information about how to file a claim or the types of policies offered would be much more welcome. Hillstar Auto Insurance simply states “unique discounts” without telling what they are.

Hillstar Auto Insurance convenient product support is another opportunity for them to give more of the same old sales spiel. Hillstar Auto Insurance website is useless for:

  • customers
  • potential customers
  • reviewers like me

Hillstar Car Insurance Customer Service Review

There is a bright spot on the Hillstar Insurance web page. The login for its customer is located on the first page right at the top and is clear for customers to find. This is probably the only thing Hillstar Insurance did correctly when designing the website.

The following are the other options listed on their website:

  • A “contact us” section – Here, a potential customer can fill out information about themselves and have a Hillstar Auto Insurance agent contact them by phone or email. Hillstar Car Insurance indicates on their online website that they strive to answer all request within one business day.
  • Hillstar Auto Insurance customer service number – This is clearly placed all over the website and gives the impression that it is a 24-hour center.
  • Becoming an agent – Also located on the Hillstar Car Insurance website is a link to become an agent and frequently asked question section that is designed around becoming a Hillstar Auto Insurance agency.

While these are helpful to individual seeking employment, to customers and potential customers it is not.

Overall, the Hillstar Car Insurance website hosts cheesy pictures on the main page, useless information unless you are seeking employment, and no ability to do online quotes.

Hillstar does offer easy login for its clients and contact page that gives customers an option to call or have an agent call them in order to get their questions answered.

Overall, I would have to say that the Hillstar Auto Insurance website is one of the worst that I have reviewed. While the design and layout are easy to navigate the information is lacking.

I expect Hillstar Car Insurance to use their web page to host cheesy pictures and make sales pitches to potential customers. I don’t expect the entire website to be one giant sales pitch. This is a sad letdown.

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